9club8 Privacy Policy

1 Introduction and Scope of This Policy

9club8 ("we", "platform", "services") cares about the privacy of every player who registers and uses our platform. This Privacy Policy explains in detail how we handle your personal information when you use the website, application or any services provided by 9club8.

This policy applies to all players who have registered an account, who are in the process of registering, or who browse our website without creating an account. It covers all types of data you provide to us, whether directly or automatically while using the services.

If you do not agree with any part of this Privacy Policy, you are encouraged to contact us via our 24/7 live chat service or by email at [email protected] before continuing to use the platform.

2 Personal Information We Collect

In the course of providing a safe, compliant and quality service, 9club8 collects several categories of personal information from our players. This collection occurs either directly when you fill in a form or automatically through browser technology.

Information you provide directly:

• Full name as shown on your identity card (MyKad) or passport
• Identity card or passport number for identity verification purposes
• Date of birth to confirm the player is 21 years of age or above
• Active email address to be used for official communications
• Mobile phone number for two-factor verification
• Payment account details such as e-wallet numbers (Touch 'n Go, Boost) or bank account information for processing deposits and withdrawals
• Information you provide when contacting customer support

Information collected automatically:

• IP address and location data of the device used to access the platform
• Browser type, device operating system and device identifier
• Session log data including the date, time and duration of logins
• Records of gaming activity, bets placed and financial transaction history within the platform
• Game preferences and usage patterns for product improvement purposes

3 Purpose of Using Personal Information

Every piece of information we collect is used for a clear and reasonable purpose. 9club8 does not use player data for purposes unrelated to platform operation or that are contrary to applicable laws. The following are the main purposes for which data is used:

• Verifying a player's identity before an account is activated, in line with Anti-Money Laundering (AML) and Know Your Customer (KYC) requirements
• Processing deposits and withdrawals through supported payment methods including Touch 'n Go eWallet, DuitNow, FPX Online Banking, Boost and cryptocurrency
• Sending account notifications, transaction information and service-related communications
• Providing customer support via 24/7 live chat or email in Malay and English
• Detecting and preventing fraudulent activity, money laundering or platform abuse
• Complying with legal obligations and relevant regulatory requirements in the context of our international licensing
• Analysing usage patterns in aggregate and anonymised form to improve service quality
• Contacting you regarding updates to the Privacy Policy, Terms and Conditions or important platform changes

4 Sharing and Disclosure of Data to Third Parties

9club8 respects the confidentiality of player information. We do not sell, rent or share your personal data for external marketing purposes. However, in certain limited situations, data sharing may occur as follows:

• Technical service providers: Parties we engage to provide payment processing, identity verification or technical infrastructure maintenance services are bound by strict confidentiality agreements.
• Legal requirements: We may disclose information to relevant authorities when required by court order, legal investigation or any binding legal obligation.
• Protection of platform interests: In situations involving fraud, security threats or serious abuse, relevant data may be shared with enforcement bodies for further action.
• Business transfers: In the event of a merger, acquisition or business transition, player data may be transferred to a successor entity bound by an equivalent privacy policy.

5 Data Security and Storage

We implement appropriate technical and organisational security measures to protect your personal data from unauthorised access, loss, destruction or unauthorised alteration. Measures in place include:

• Data encryption during transmission using TLS protocol
• Databases protected with role-based access controls
• Security audits conducted periodically by our internal security team
• Continuous monitoring of systems to detect any suspicious access attempts

Your personal data is retained for as long as necessary to fulfil the purpose of collection or for as long as your account is active. After an account is closed, data may be retained for a further reasonable period to meet legal obligations and audit requirements before being securely deleted.

6 Use of Cookies and Tracking Technologies

The 9club8 website uses cookies and similar tracking technologies to enhance the user experience and analyse traffic patterns. Cookies are small text files stored on your device when you browse our website.

• Session cookies: Used to maintain your login status throughout an active session and ensure smooth navigation within the platform.
• Preference cookies: Store your language settings and display preferences so they do not need to be reconfigured each time you visit the website.
• Analytics cookies: Help us understand how players interact with the platform so we can make ongoing improvements.

You may adjust your browser settings to block or delete cookies. Please note that some platform functions may not work properly if essential cookies are blocked.

7 Accuracy and Updating of Personal Information

9club8 takes steps to ensure that the personal data we hold is accurate, complete and up to date. You are responsible for informing us of any changes to your personal information such as a change of mobile number, email address or payment account details.

Any request to update your personal information may be submitted through the account settings section or by contacting our customer support team via 24/7 live chat or email at [email protected]. We will process such requests within a reasonable timeframe subject to identity verification requirements.

8 Cross-Border Data Transfers

As an online platform operating under international licensing, your personal data may be processed or stored on servers located in countries other than Malaysia. Such data transfers are carried out solely for technical operational needs and are subject to binding data protection agreements to ensure your information receives an equivalent level of protection.

We take every necessary step to ensure that cross-border data transfers comply with accepted international privacy principles and do not expose your information to unnecessary risk.

9 Changes to This Privacy Policy

9club8 reserves the right to amend this Privacy Policy from time to time to reflect changes in our service practices, technological developments or applicable legal requirements. Each new version will display an updated effective date at the top of this page.

If there are material and significant changes, we will send a notification to your registered email address or through a notice in your account before the changes take effect. Continued use of the platform after the effective date of the updated policy will be considered as your acceptance of those changes.

10 Contact Us About Privacy

If you have any questions, concerns or complaints about how 9club8 handles your personal information, or wish to submit a request regarding your rights under this policy, please contact our team through the following channels:

• 24/7 live chat in Malay and English — available directly on the platform
• Email: [email protected] (replies within business hours)

We are committed to responding to every privacy-related enquiry seriously and thoroughly, and to taking appropriate action within a reasonable timeframe.